Customer Awareness and Perception of Healthcare Services
Gayathri, M.; Vijaya Chithra, T.
…professionals; however, the effectiveness of these services largely depends on customer awareness and perception. In the digital era, patients increasingly rely on social media, hospital websites, online reviews, and word-of-mouth communication to…
Enhancing E-Commerce Performance, Operational Efficiency and Customer Experience through AI and ML
Shiddharthy, R.; Rajagopalan, S.
…by streamlining supply chains, enhancing inventory management, and providing better customer experiences through personalized recommendations. Using real-time data and predictive algorithms, businesses can efficiently manage stock levels and forecast…
Customers’ Attitude Towards AI Enabled Virtual Assistants Used in E-Commerce Portals
Rajagopalan, S.; Shiddharthy, R.
…seamless and efficient shopping experiences. The present study aimed to explore the customers’ attitude towards AI enabled virtual assistants used in e-commerce portals. A sample consisting of 110 respondents was drawn from the population in Coimbatore…
Customers’ Experience Towards Cash Versus Cashless Transactions in Retail Outlets of Pollachi Taluk
Rajagopalan, S.; Bhoomathi, A.
…intersect with rapidly evolving digital payment systems. This study explores customers' experiences and preferences toward cash versus cashless transaction methods in local retail outlets. Utilizing a primary dataset of 120 respondents, the research…
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